Customer Success Specialist

Help patients to receive the healthcare they need.

Lyfegen is a healthcare technology company that has developed a ground-breaking software platform to improve the life of every patient by increasing access to the best healthcare treatments available. Our mission is to create the most disruptive health tech company by driving the world’s transition to value and data-driven healthcare.

We are looking for a passionate, empathetic and committed individual with a customer-first mentality and experience in the B2B SaaS space. You will work with our customers and internal cross-functional stakeholders from sales, product and engineering, making sure our customers have an excellent experience using the Lyfegen Platform from the point of onboarding and beyond.

We are a fast-growing software company and are doing things nobody has done before! Thus, creative problem solving is a must and a get-things-done mentality a definitive requirement.


Your main responsibilities
 

  • Provide interactive training sessions to onboard users and present new features of the Lyfegen Platform to our customers
  • Become a subject matter expert of the Lyfegen Platform and work directly with customers, and relevant Lyfegen colleagues to resolve complex issues
  • Provide articulate, high quality support to customers helping resolve any support questions and educating on best practices
  • Use the Lyfegen Platform to create and maintain simple to complex agreements for our customers as part of the onboarding and upselling process
  • Identify product improvement possibilities and advocate for optimizing our products and services on behalf of our customers
  • Proactively look for opportunities to improve customer experience by monitoring the Lyfegen Platform activity log and contributing to its enhancement
  • Optimize our help documentation and channels to proactively support our users in addressing their questions and concerns


Who you are

  • 2+ years of experience in a B2B customer facing role
  • Excellent written and verbal communication skills in German and English
  • Curious to learn about technical products in detail and enjoy explaining complex solutions to users simply and clearly
  • Self-guided and driven – you want to take ownership and responsibility for your work.
  • Strong stakeholder management skills and the ability to perform under pressure 
  • Customer-first mindset, being energized by the challenge of exceeding customer expectations and solving difficult problems for users
  • Experience in supporting complex B2B applications (preferred)
  • Experience in the healthcare space (preferred)
  •  


What we offer
 

  • Join a focused vision to help patients receive the healthcare treatments they need
  • Direct influence on the growth and success of Lyfegen
  • A very appealing compensation package
  • Individualised further education coverage
  • 25 vacation days
  • The possibility to work flexibly
  • Become part of a team of international high performers
  • Independence to define best practices: Take on a broad set of responsibilities and prepare our company for growth


Job Facts

Location: Basel, Switzerland

Schedule: 100% 

Start date:  As soon as possible

Duration: Unlimited 

 

About Lyfegen

Lyfegen is a healthcare technology company that has developed a ground-breaking software platform to improve the life of every patient by increasing access to the best healthcare treatments available. Our mission is to create the most disruptive health tech company by driving the world’s transition to value and data-driven healthcare.

Lyfegen is an equal opportunity employer. We respect and seek to empower each talent and support the diverse cultures, perspectives, skills and experiences within our team.


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