Our products
  • Lyfevalue

    Platform for value & data-driven agreements for manufacturers, healthcare payers and care providers.

  • Lyfeapp

    Next-generation patient management system created for healthcare professionals, nurses and care teams

Customer Success Representative

Full-time | Basel City or remote with regular office attendance

Lyfegen is changing the way healthcare systems deliver and pay for healthcare. Our goal is to help patients to have increased and more affordable access to healthcare – and we do this with your ground-breaking software platform.

We are looking for a talented, motivated, and entrepreneurial Customer Success Representative who will be doing things no one has ever done before and strives for the ultimate experience of helping customers to succeed, and as a result, helping patients around the world.

Your tasks include project management, assessments, market research and presenting concepts and our solution to existing and new customers. Thus, creative problem solving is a must and a make-it-happen mentality a definitive requirement.

Your main accountabilities are

  • Coordinate, support and lead customer project activities and tasks, both remotely and onsite
  • Conduct market research and assessments, create product and project presentations, analyse commercial healthcare models and agreements to maximise customer success and value
  • Improve Lyfegen’s customer relationships, including making projects and continuous support more scalable, time and resource-efficient, and customer-centric
  • Contribute to Lyfegen’s product development roadmap

Who you are 

Minimum Qualifications:

  • BS/BA Degree or equivalent in relevant work experience
  • Strong analytical, communication, and presentation skills
  • High degree of empathy, flexibility and proactivity
  • Strong prioritisation and self-organisational skills, and the ability to manage multiple high-profile relationships in a fast-paced environment
  • Hungry to learn, develop, contribute, and take responsibility
  • Fluent in English – any other language is an advantage (e.g. Spanish, German,Portuguese, French)

Preferred Qualifications: 

  • Experience and knowledge of Healthcare/Life Sciences industry
  • Background in either health economics, health policy or data science/analytics is an asset

What we offer 

  • Join a focused mission to accelerate and improve patient access to medicine
  • Direct influence on the growth and success of our Start-up company
  • Exposure to work in a global environment with different cultures
  • High degree of autonomy and responsibility
  • The possibility to work remotely
  • Comprehensive on-the-job learning and additional development opportunities
  • The environment and the support to create your own success story
  • Become part of a team of international high performers

Job Facts 

Location:  Basel City or remote with regular office attendance

Schedule: 100% 

Job type: Junior – Intermediate

Start date:  As soon as possible

Duration: Unlimited 

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