Our products
  • Lyfevalue

    Platform for value & data-driven agreements for manufacturers, healthcare payers and care providers.

  • Lyfeapp

    Next-generation patient management system created for healthcare professionals, nurses and care teams

Nico Mros named Lyfegen’s Chief Customer Experience Officer (CXO)

  • Author – Carolina
  • 2min read

Lyfegen is excited to announce that co-founder Nico Mros is taking on a new role as Chief Customer Experience Officer (CXO). Until recently, Nico held the position of Chief Operating Officer (COO) of Lyfegen. Nico gives first-hand insights on what this shift means for him and Lyfegen. 



The choice to transition into this new and exciting role is a logical one as Lyfegen continues to evolve and center all decisions and platform optimizations around the customers and patients needs.

With more than 8 years of experience in healthcare, Nico is a value-based healthcare leader with a strong skill set in project and change management. He is and stays responsible for customer experience and success at Lyfegen and leads the digitization projects for value-based agreements and real-world data insights of Lyfegen’s platform. This change helps to advance Lyfegen’s mission which is to create the most disruptive health tech company by driving the world’s transition to value-based and data-driven healthcare.

What does Nico have to say about his new title and the reasons for the change? We asked our new CXO to share his thoughts with us:

“At Lyfegen, we lived customer centricity since the beginning. This change in title comes natural and underlines for everyone what our existing customers tell us regularly – they feel understood, motivated and purpose-driven when working with us.” Nico says. “As a Co-Founder of Lyfegen I gladly accept this new title, letting go of my previous title as COO which, I honestly never liked. The choice to change this title feels obvious and necessary at the same time. I would say – just right. “

Furthermore Nico sees three main reasons for the renaming of the position which are:

1. The happiness of the customers at Lyfegen is of utmost importance, it is even a key factor for success at Lyfegen. Hence, Lyfegen wants to establish a point of view that focuses unconditionally on customer happiness, allowing to establish trusted and long-lasting relationships with clear point of contacts.

2. Besides acting directly with the customers, a customer-first environment within Lyfegen is crucial. Embedding the customer perspective in every decision, beginning with product design and ending with company strategy, allows Lyfegen to be the customer-centered company we want to be.

3. Keep it simple and understandable. While a COO can have many focuses, the Customer Experience Officer has just ONE: the customer’s best possible experience and success.


Further Nico adds: “It is my firm belief that helping customers to gain success and delivering superior experience in every point of contact can be a major competitive advantage, even a unique selling point. As CXO I can guarantee this kind of philosophy from the product to personal interactions. In combination with innovative technology, this is the key to sustainable success.”

Are you ready to become a happy customer?



Close

BOOK A DEMO  1 / 2

Nice to see you!

Please fill out the form with
your personal details

Close

BOOK A DEMO  2 / 2

Select the solutions you are
interested in

Selected Solutions:

LyfevalueLyfeapp

BOOK A DEMO

Request sent!

We will be in touch with you as
soon as possible.

Close

Real life case study  1 / 1

Thanks for your interest in
our case study!

Please fill out the form with your personal
details to receive the case study via email

Download

Real life case study

The case study is on its way!

Please check your email inbox. Didn't get it? Check your spam.

Close

Contact Us  1 / 1

Looking forward
to your message!

Contact us

Message Sent!

We will be in touch with you
as soon as possible.

Close

LOG IN  1 / 2

Selct product you
want log in to

Log in to:

Close

Apply for job  1 / 1

Ready to join the team?

We look forward to receiving your application!
Please fill out your info & we will be in touch.

Selected jobs:

(Senior) Full-Stack Developer – Full-time Remote from Kyiv / Ukraine (Senior) Full-Stack Developer – Full-time Remote (Senior) Full-Stack Developer – Full-time from Basel / Switzerland Spontaneous Application

No file chosen, yet.
No file chosen, yet.

Apply for job

We will be in touch with you
as soon as possible.

Please check your email inbox.